Help with Training Tools
- Want to ask us a question before you purchase?
- Do you need help deciding which training tools package is right for you?
- Do you have a question about your account with us?
For whatever help you need with our training tools, please start a chat conversation with us below and we will be happy to help you.
Refunds
Per our Terms and Conditions, if you purchased online training tools less than 48 hours ago, then you may be eligible for a refund. To process your refund, please send an email to custserv@paulekman.com that includes the following:
- Order confirmation number
- Reason for refund
Interviews with Dr. Paul Ekman
At this time, Paul Ekman is only accepting interviews with pre-approved media outlets (PDF). If you are affiliated with one of our pre-approved outlets, please send please send an email to custserv@paulekman.com with the following information:
- Contact name
- Contact email
- Interview topic
- Media outlet
- Requested interview time and date (if flexible, please provide all availabilities)
- Anticipated length of interview
- Method of interview (phone, video conference, in-person)
- Scheduled print date
Event Invitations for Dr. Paul Ekman
If you would like Dr. Ekman to attend and/or participate in your event, please send an email to custserv@paulekman.com with the following information:
- Contact name:
- Contact email:
- Synopsis of event:
- Organization/company:
- Event location:
- Event time and date (if flexible, please provide all availabilities):
- Anticipated audience size:
- Duration of participation:
- Additional notes:
Publishing Permissions Requests
All materials under copyright must be approved prior to publishing. If approved, you will receive an invoice with further instructions.
To request publishing permissions, please send an email to custserv@paulekman.com with the following information:
- Contact name
- Contact email
- Organization
- Billing information
- Requested materials
- Where and how the materials will be used
- Publication title and authors
- Print volume
- First edition or reprint
- Translation languages (if applicable)
- Translation services provider (if applicable)
- For training requests, also include the audience size and duration of training
Donating Research Materials
Per Dr. Paul Ekman’s request, photograph sets are provided free of charge for approved research projects. The criteria for approval are related to the topic of the research project and its relevance to our field.
Note that the review and approval process can take up to two weeks, and not all applications are approved.
To request donations of research materials, please send an email to custserv@paulekman.com with the following information:
- Contact name
- Contact email
- Institution
- Researcher position/year
- Supervisor for this project
- Supervisor email
- Research title
- Abstract
- Photograph sets(s) requested
